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Worst company ever. Please Beware. Two pairs of shorts that I have never won and will return have cost me 3X what the shorts actually cost. Company charged me two late fees that should not have been. I have called on both occasions. I am so sorry that I ever...
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Author
Location
Pretoria, Gauteng
Reason of review
Bad quality
Review #868113 is a subjective opinion of poster.
0 comments

Ann Taylor in Watertown, Massachusetts - Lost shipment and bad customer service

1.9
Details
I placed an order online and when I got my confirmation and saw it was being shipped to the incorrect address. I called immediately to have them reroute it. They said they could attempt but not guarantee. I never received the package and they can't locate it. I also just went to return an item and they couldn't take it back without my license even though i ahd my ann Taylor card with me and the receipt. I am so over this store and their terrible customer service.
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Author
Location
Watertown, Massachusetts
Reason of review
Poor customer service
Loss
$400
Review #799897 is a subjective opinion of poster.
0 comments
Had an item that was 5 days over the return date. Would not honor it. I am a very loyal customer. I consistently shop in store and on line. Store in Austin, Texas would not honor it and when I called customer service they said I could send it back but could not...
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Author
Location
Lakeway, Texas
Reason of review
Poor customer service
Review #799449 is a subjective opinion of poster.
0 comments

Ann Taylor in Vinings, Georgia - Goodbye Ann

I've been a cardholder and loyal customer for over 11 years. Last week I was told by your employee that the Vinings Jubile location in Atlanta will close permanently Saturday, February 20th. Today I was told the Perimeter Mall location in Atlanta has closed. You've made it very inconvenient for me to continue shopping at Ann Taylor and for this reason I am no longer a loyal customer. Goodbye Ann. From a very disappointed former customer in Atlanta
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Author
Location
Vinings, Georgia
Reason of review
Stores closing in Atlanta
Preferred solution
Management's solution is......
Review #793666 is a subjective opinion of poster.
2 comments
2.7
Details
As a dedicated ann taylor customer, I had terrible experience with a sales person named Mary at the Gig Harbor, wa store. I came in to the store and was looking at some items on a table, she came up to the table and was mumbling to herself, "oh no , this is not ok.......
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Anonymous
#1120666

Maybe you should realize people have things to do on limited payroll and on minimum wage jobs. Yeah it wasn't the best costumer service but at least she went check on you. S...

Author
Location
Tacoma, Washington
Cons
  • Mary sales person at gig harbor is so rude
Reason of review
Poor customer service
Review #790174 is a subjective opinion of poster.
0 comments
I'm simply bored with the Ann Taylor daily flash sales at differing discount amounts, which they refuse to honor from day to day. Additionally, their quality of clothing has suffered extensively. Not well constructed nor great materials for the most part. Executive...
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Author
Location
Atlanta, Georgia
Reason of review
Bad quality
Review #782312 is a subjective opinion of poster.
0 comments
1.0
Details
I placed an order with Ann Taylor online on 7/11. The items were shipped in three separate packages which arrived 7/15, 7/17 and 7/21. Since many of the items were selected to be worn together I waited until all 3 arrived to open and try on the clothing. I...
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Author
Cons
  • Returns policy
Reason of review
Poor customer service
Review #708157 is a subjective opinion of poster.
5 comments
Beware of "Birthday Rewards" cards!!! The card reads " Happy Birthday! treat yourself to $15 off one purchase during your birthday month." Since I just made a large purchase at AT a few weeks...
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Anonymous
#1699108

I agree with the other reviews.. ridiculous review.. You should have gone into the store and just purchased something. I've received those for my bday and never had an issue. ...

Author
Location
Marietta, Georgia
Cons
  • Deceptive advertising
Reason of review
deceptive trade practices
Loss
$9
Preferred solution
Full refund
Tags
  • Ann Taylor Birthday Rewards Ripoff
Review #692419 is a subjective opinion of poster.
0 comments
1.0
Details
I have had an Ann Taylor credit account for two years and have used it TWO TIMES because their clothes are so horrendous. I am a professional and the fact that I have CREDIT with this place and don't use it is astonishing to begin with. Well, I won't be using it...
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Author
Location
Reston, Virginia
Cons
  • Clothes and poor customer service
Reason of review
Poor customer service
Loss
$169
Preferred solution
Price reduction
Review #689994 is a subjective opinion of poster.
0 comments
1.0
Details
I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service. I do not dare to comment or review about their clothes' quality since I've never received my orders. What I'm trying to review is their absolutely terrible Customer...
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Author
Location
Monterey Park, California
Cons
  • Delivery
  • Online
  • Customer service
Reason of review
Poor customer service
Loss
$48
Preferred solution
Full refund
Review #652523 is a subjective opinion of poster.