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Had an item that was 5 days over the return date. Would not honor it.

I am a very loyal customer. I consistently shop in store and on line. Store in Austin, Texas would not honor it and when I called customer service they said I could send it back but could not guarantee the price of 40.00. So...

Why would I send it back and why could you not make a note in the system to give the price back. Manager was useless and not very supportive of customer. I am appalled at the service. I will continue to write bad reviews on a daily basis...

Daily basis. I will pay off my card and not shop at Loft.

Reason of review: Poor customer service.

Location: Lakeway, Texas

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